TERMS & CONDITIONS
Please Note:
- The rates quoted are based on the mentioned or similar category hotels.
- The rates are net and include government taxes (VAT, TDL & NBT)
- These rates are subject to change without prior notice in the event the government changes the tax policy, if the hotels change their rates, or for any situation beyond our control.
- These rates are applicable for tour operators/travel agents working exclusively with us, in Sri Lanka.
- All hotel classifications are as per Sunway Holidays classifications.
- Confirmation of hotels will be subject to availability at the time of final confirmation.
- Meal plan will be on a booked basis.
- Half Board will be from arrival day dinner to departure day breakfast
- Full Board will be from arrival day lunch to departure day breakfast
Other Conditions:
- Optional excursions and additional services could be provided at extra costs.
- Visits to wildlife parks, adventure activities, etc will be at the client's own risk.
- Payment by credit cards will be subject to 3% bank charges
Cancellation charges (Sri Lanka):
- Within 07 - 00 days - 100% chargeable from the total package price as a cancellation charge.
- Within 14 - 08 days - 75% chargeable from the total package price as a cancellation charge.
- Within 21-15 days - 50% chargeable from the total package price as a cancellation charge.
Children Policy
- Below 2 Years – On a complementary basis.
- Age between 2 – 12 – With Extra Bed - Will Pay 50% of adult rate (when sharing a room with parents).
- Age between 2 – 12 – Without Extra Bed - Will Pay 25% of adult rate (when sharing a room with parents).
Peak Period Supplement
- Stays in between 1st July 2024 to 31st August 2024 following supplements will apply.
In 3* Hotels – USD 15 per room, per night
In 4* Hotels – USD 25 per room, per night
In 4/5* Hotels – USD 30 per room, per night
In 5* Deluxe Hotels – USD 40 per room, per night
Annual Kandy Esala Perahara Supplement
- Stays in Kandy between 10th August 20th August 2024 following supplements will apply.
In 3* Hotels – USD 30 per room, per night
In 4* Hotels – USD 40 per room, per night
In 4/5* Hotels – USD 45 per room, per night
In 5* Deluxe Hotels – USD 50 per room, per night
Hotel Rules & Regulations:
- The official check-in time at all hotels will be 1200hrs.
- The official check-out time at all hotels will be 1100hrs.
- Early check- in / late check-out is subject to availability from the hotel
- Cancellation policy will also be applicable for any reduction of rooms after the release period.
Tipping :
Recommended minimum tipping per person, per day for groups above 15 pax -Guide USD 3 & driver USD 2
